Below you will find our standard website terms and conditions. If you require more information on this subject please contact us by phone or email.
All contracts concluded between us and you the customer are subject to our standard terms and conditions. This website is for the purpose of communicating prices and availability and should not be considered to be an offer.
A contract is only concluded when we send you confirmation of our acceptance. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.
Credit / Debit Cards:
A credit card charge applies to all bookings and is usually 2%. Debit cards do not incur any charges.
Please check that all names, dates and any additional details are correct on receipt of any documents from us and advise us of any errors immediately, failure to do this may incur an administration charge at a later date. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide you with the booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
Cancellation charges differ for different products. If you cancel having just paid your deposit, you will lose your deposit, if you have already paid your balance and wish to cancel we will do our best to recover as much money as possible for you. If you have any specific queries on the cancellation charges of the elements in your booking please do not hesitate to contact our support team.
Please enquire with our call centre staff if you wish to consider making a name change to your booking. Name changes are at the discretion of the supplier involved with the booking. An amendment charge may apply.
Failure to provide your reservation:
If for any reason we cannot provide what you booked, then we will look to provide a suitable alternative. If we are unable to offer an alternative or the alternative offered is unsuitable we will offer a full refund.
All products advertised in this website are bound by the relevant suppliers terms and conditions and are subject to availability. Please request these through our support centre should you have any queries.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel e.g., a) Criminal Offences (Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) b) previous deportations from the destinations that you are travelling to etc.
The prices shown on this website are valid at the time of input; however we reserve the right to change our prices or other website details at any time. Prices may go up or down. Our sales Agents will always confirm the correct price at the time of booking.
We cannot be held responsible for any loss or delay that may occur as a result of passports or visas not being produced for travel. The lead passenger must be aged 18 years or over and must accept responsibility for all travelling.
Website / Your Information:
Reference on this website to our, we and us are references to World Travellers UK. As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as retail agent for Tour Operators under ABTA number J6150, a branch of the Freedom Travel Group which is part of the Thomas Cook Group.
Clicking on any external site links will result in leaving this website any transaction will be made directly with the third party outside of the protection we offer.
Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and us will be governed by English law.
We collect information such as name, address and email address when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfil our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 0330 880 5001 before completing any reservation to ensure compatibility for the holiday that you choose.
Data Protection Statement:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
In rare cases errors in pricing may occur when using our reservation system. We regret that any booking made of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when making a booking.
For more information contact us directly on 0330 880 5014